Privacy Policy

1. Introduction

Welcome to SayHi.biz ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Business name and information
• Billing contact information (name, phone, email)

2.2 Customer Feedback Data

We collect feedback submitted through your review funnels, including:

• Star ratings
• Comments and feedback text
• Contact information (if provided by the customer)

2.3 Usage Data

We automatically collect information about how you use our service, including:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and analytics

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our review management platform and related features.
• Account Management: To create and manage user accounts, process subscriptions, and provide customer support.
• Communication: To send service-related communications, including account notifications, technical updates, billing notices, and customer support responses.
• SMS & Email Messaging: To send review requests, feedback follow-ups, and service notifications in accordance with user opt-in preferences and applicable messaging laws.
• Analytics & Improvement: To analyze usage trends, monitor platform performance, troubleshoot issues, and improve user experience.
• Security & Fraud Prevention: To protect against unauthorized access, abuse, spam, and other malicious activity.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our Terms of Service.
• Marketing (Business Clients Only): To use your business name and general business information as a client testimonial or case study, as described in Section 5. We do not use end-customer personal information for marketing purposes.

4. Payment Information

We do not store or process credit card information. All payment processing is handled securely by Square, Inc., our third-party payment processor. Square is PCI-DSS compliant and maintains industry-standard security measures. We only store:

• Square customer ID (for billing purposes)
• Billing contact information
• Transaction history and invoice records

For more information on how Square handles payment data, please review Square's Privacy Policy.

5. Marketing and Testimonials

By using SayHi.biz, you grant us permission to:

• List your business name as a client on our website and marketing materials
• Use general information about your business (industry, size, location) in case studies
• Share aggregate, anonymized success metrics (e.g., "Our clients see an average 40% increase in reviews")

We will not share specific customer feedback data, private business information, or financial details without your explicit consent. If you wish to opt out of being featured in our marketing materials, please contact us at support@sayhi.biz.

6. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing or advertising purposes.

We only share information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our platform (such as hosting providers, email delivery services, SMS delivery providers, analytics tools, and payment processors). These providers are contractually obligated to use your information only to provide services to us and not for their own marketing purposes.
• Legal Obligations: When required by law, regulation, subpoena, court order, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of SayHi.biz, our users, or others.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of company assets. In such cases, user information will remain subject to the commitments made in this Privacy Policy.

We do not share mobile phone numbers, SMS consent data, or messaging opt-in information with third parties for marketing purposes.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Regular security audits
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at support@sayhi.biz.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences (e.g., dark mode)
• Analyze usage patterns and improve our service

You can control cookies through your browser settings, but disabling them may affect functionality.

10. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: